Frequently Asked Questions

Will you use my images for commercial purposes?

Absolutely not, your images belong to you, we simply etch them and send back to you.

Do you keep my images on file?

Yes, but only for 14 days after the completion of your job.

What hardware and software do I need?

All you need is a modern web browser (Safari, Internet Explorer 5.5+ or Firefox). Our site is hosted on our fast, dedicated web servers, you don't have to install a thing!

If I cancel will you refund my unused credits?

Unfortunately not. We don't issue refunds for payments that have already been taken.

What are your turnaround times?

Our clipping path service has various turnaround times depending on your requirements. Turnaround times range from 2hrs to 144hrs. By selecting your turnaround time for clipping paths, it guarantees you will receive your images within the specified time frame, however, in most cases you could receive your images anytime prior to the chosen time slot. All other services come with our standard 'Up to' 24 hour turnaround so you will never wait longer than 24 hours to get your job back.

How long are my credits valid?

clippingpaths.com credits expire one year from the date of purchase. You can check your "My Credits" section within your account for purchase and expiry details.

Are my files/images secure with you?

Yes. Our infrastructure was designed from the ground up to be highly secure. Your files are stored on state-of-the-art servers, protected by advanced firewalls and housed in our own certified data center.

Will you ever use the email addresses of people I send files to, or enter into my Contacts list?

No. Without your full permission, your email details or contacts will not be used by clippingpaths.

What file formats can I upload?

We accept almost all image formats including jpg, jpeg, bmp, tiff, tif, gif, eps, psd, eps, dcx and raw. You may also upload .zip or .rar files.

What format will the completed files be?

We return your images in the format you request. If you have chosen to receive the clipping path only, you will receive the same format you supplied, only with a clipping path. Basically, the same format you have supplied will be returned back to you. The only variation to this is if you have requested a transparent layer, in which case you will receive a .psd or layered .tif.

Can I send digital media such as a CD or DVD with my images instead of uploading?

If you are not able to upload your images through the website or FTP you can send your files to us on CD or DVD, simply contact us for more details and a sales consultant will be glad to help.

Can I get a quote for my job?

Yes absolutely, If you are new to clippingpaths.com, unsure how to rate your images or just couldn't be bothered, use our quote option when submitting a job and we'll get back to you within 15 minutes with a price!